"Does you client have any third party products or add-ons installed that affect the POP module?" and the answer. To Rob's surprise, adding the Dex.ini key had no effect nor did it produce the debug file he was expecting. In formulating an approach to address the issue, Rob added a key to the Dex.ini - more on this tomorrow - that would allow him to debug what was happening when the template was generated. Puzzled by this situation, I called my good friend Rob Wagner over at Microsoft and explained what was going on. We also checked the REPORTS.DIC dictionary file, by accessing Report Writer, to ensure the purchase order report was not modified. the Report Type drop-down list would automatically default to Standard - not to Template as would be expected - and the client would have to manually select Template before clicking Ok to print. When printing the purchase order, one thing stood out in the printing process. We also selected a File output and the Microsoft Word file would automatically get an html extension following the docx for example, POP Purchase Order Blank. As previously mentioned, when the purchase order was printed, it would automatically go to Internet Explorer. I made sure the client was not accidentally selecting HTML as the default output. I also outruled the Word Add-On for Microsoft Dynamics GP being an issue, since the sales invoices were being created just fine. In troubleshooting this process, we went through all the formal setup and steps to create a template in Microsoft Dynamics GP, with the added benefit that the client's purchase order form was not a modified report.
However, and to make matters more interesting, when they printed a standard sales invoice, SOP Blank Invoice Form, these would generate just fine in Microsoft Word. As the title of this article suggests, the client is using Word Templates to generate a nice looking PO for their vendors. I have been working on a Word Templates case for the past 2 weeks and just got to the bottom of the problem, hence I felt the need to pause and blog about it.Ī client of mine reported a couple weeks aback that they had created a template version of their purchase order and each time the purchasing staff attempted to print a purchase order, the output would automatically generate in Internet Explorer instead of Microsoft Word.